Frequently Asked Questions

How does the AI receptionist handle complex questions?

Our AI is trained specifically on your practice's knowledge base. For routine questions, it answers immediately. For complex medical advice or emergencies, it automatically transfers the call to your human staff or an emergency line based on your routing rules.

Does the AI integrate with my existing calendar?

Yes. Our agency completely handles the integration process, syncing the AI with Google Sheets or directly with supported dental CRM systems.

What happens if a patient wants to speak to a real person?

The AI can seamlessly transfer calls to your front desk staff during business hours if requested by the patient, ensuring zero friction.

Is the system HIPAA compliant?

Absolutely. All voice data, transcripts, and patient information are encrypted and securely stored following HIPAA compliance standards.